OpenShift Container Storage (OCS) Runbook#


You must be a cluster admin on the target OpenShift cluster.

Identify the problem#

  • Are existing PVs available?

  • If you create a new PersistentVolumeClaim, does it bind immediately to a PV?

  • Are you able to access existing object buckets?

    • From inside the cluster?

    • From outside the cluster?

  • If you create a new ObjectBucketClaim, does it bind immediately to a new bucket?

If some of the above steps work, there is (probably) a software problem on the cluster. Continue with “Troubleshooting software problems”.

If none of the above steps work, it may be a connectivity problem with the Ceph service; continue with “Troubleshooting Ceph connectivity”.

Troubleshooting software problems#

Generally, troubleshooting problems with the storage subsystem is going to be very much like troubleshooting issues with any other application running on OpenShift:

  • Look for unhealthy pods (oc get pod | grep -Evi 'running|completed').

  • Inspect the logs of unhealthy pods (oc logs ...).

  • Inspect events for any errors (oc get events).

Noobaa object storage#

To check the status of the Noobaa object storage service, install the Noobaa CLI from the releases page and then run:

noobaa -n openshift-storage status

This will emit a variety of validation messages on stderr and some status information on stdout. The validation messages look something like:

time="2021-11-23T17:07:41-05:00" level=info msg="CRD Status:"
time="2021-11-23T17:07:41-05:00" level=info msg="✅ Exists: CustomResourceDefinition \"\"\n"
time="2021-11-23T17:07:41-05:00" level=info msg="Operator Status:"
time="2021-11-23T17:07:41-05:00" level=info msg="✅ Exists: Namespace \"openshift-storage\"\n"
time="2021-11-23T17:07:41-05:00" level=info msg="✅ Exists: ServiceAccount \"noobaa\"\n"
time="2021-11-23T17:07:41-05:00" level=info msg="✅ Exists: ServiceAccount \"noobaa-endpoint\"\n"
time="2021-11-23T17:07:41-05:00" level=info msg="System Wait Ready:"
time="2021-11-23T17:07:41-05:00" level=info msg="✅ System Phase is \"Ready\".\n"
time="2021-11-23T17:07:41-05:00" level=info
time="2021-11-23T17:07:41-05:00" level=info
time="2021-11-23T17:07:41-05:00" level=info msg="System Status:"
time="2021-11-23T17:07:41-05:00" level=info msg="✅ Exists: NooBaa \"noobaa\"\n"
time="2021-11-23T17:07:41-05:00" level=info msg="✅ Exists: StatefulSet \"noobaa-core\"\n"
time="2021-11-23T17:07:42-05:00" level=info msg="✅ System Phase is \"Ready\"\n"
time="2021-11-23T17:07:42-05:00" level=info msg="✅ Exists:  \"noobaa-admin\"\n"

The status information includes various configuration details, including the external URL for the Noobaa management interface. You should be able to log into that UI using your OpenShift credentials.

Troubleshooting Ceph connectivity#

You can log into the rook-ceph-tools container to run Ceph commands to diagnose Ceph cluster health and connectivity problems. To log into the pod:

oc -n openshift-storage rsh deploy/rook-ceph-tools

If this deployment isn’t available, you can enable it by editing the OCSInitialization object (accessing that link requires a Red Hat account).

Configure credentials#

You will first need to make sure that appropriate credentials exist in /etc/ceph. Look at /etc/ceph/keyring; if it only contains…

key = admin-secret

…then you will need to add credentials for the user we use to authenticate to the ceph cluster. You can obtain the appropriate credentials by running:

oc -n openshift-storage get secret rook-ceph-external-cluster-details -o json |
  jq -r '.data.external_cluster_details|@base64d' |
  jq '.[]|select(.name == "rook-csi-rbd-provisioner")|.data'

This will return a JSON block that looks like:

  "userID": "...",
  "userKey": "..."

Replace the contents of /etc/ceph/keyring with:

[client.<value from userID>]
key = <value from userKey>

Check ceph status#

Run the ceph health command:

$ ceph --id provisioner-moc-rbd-1 health
HEALTH_WARN 5 clients failing to respond to cache pressure; 12 nearfull osd(s); 1 pool(s) full; 23 pool(s) nearfull; 1 pgs not deep-scrubbed in time; 19 pgs not scrubbed in time

What we care about here is that we get a valid response back from the Ceph cluster (that is, the command returns information about the health of the ceph cluster, rather than some sort of communication or authentication error, etc). In general we don’t care about the actual status value, because it might be in WARN or ERROR states due to problems that don’t actually impact our usage of the cluster.

Check RBD access#

Ensure that you can list volumes in our RBD pool:

$ rbd --id provisioner-moc-rbd-1 --pool moc_rbd_1 ls

This should return a list of CSI volumes, like:


Check that you can create and delete RBD volumes#

Try creating an RBD volume:

rbd --id provisioner-moc-rbd-1 --pool moc_rbd_1 create testvol --size 1G

And try to delete it:

rbd --id provisioner-moc-rbd-1 --pool moc_rbd_1 rm testvol